An efficient way of overseeing your IT infrastructure is hiring a managed IT service provider. These providers employ skilled technicians who can assist with all your technology needs while saving you money in repairs and replacements.
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Managed IT services provide businesses with an economical and dependable option to increase productivity while strengthening security. In this article, we’ll take a look at what services Londonderry’s managed IT service providers offer.
Network Management
Network management is a core IT discipline that empowers IT and network operations teams to ensure the reliability, performance, and availability of their networks. It involves numerous tasks like configuration management, traffic monitoring and security administration.
Network infrastructures can be complex systems for even small businesses to oversee, with multiple devices and software to oversee. Maintaining control has become more challenging with the wide-scale adoption of cloud computing and software-defined networking (SDN).
One of the key functions of network management is downtime detection, which is essential to business continuity and can reduce operational costs by detecting issues before they have an adverse effect on operations.
IT administrators need a centralized portal for network management tools so they can efficiently monitor all components and data sources across their networks, while streamlining workflow and maximizing ROI on tools like network automation software which automate common network maintenance tasks as well as monitor compliance policies. With such tools available to them, network administrators can streamline workflow and maximize return on investment from tools they purchase. This also allows them to take full advantage of automation software which automates maintenance tasks while keeping tabs on compliance policies.
Security Operations Center (SOC) Integration
Security Operations Centers (SOCs) are essential components of IT infrastructure designed to safeguard organizations against cyber attacks. Their primary function is monitoring, analyzing, and preventing security incidents in an organization’s network.
The SOC employs various security tools, such as firewalls, intrusion prevention systems (IPS), threat intelligence systems (TI) and Security Information and Event Management (SIEM) solutions to protect its network, devices and software and alert the SOC of potential issues.
As a result, they can respond faster and more accurately to security issues, shortening the time between cyber attack detection and prevention – helping your business maintain continuity while protecting assets against possible breaches.
The Security Operations Center works closely with regulatory bodies to ensure your system complies with compliance standards, such as those enforced by General Data Protection Regulation and Payment Card Industry Data Security Standard policies.
Help Desk Support
Help Desk Support is an integral component of any successful IT function, as it is essential for resolving problems that prevent both employees and customers from successfully fulfilling their task. Furthermore, Help Desk Support makes communication between employees/buyers/support agents simple regardless of location or work schedules.
Help desks are designed to offer various support options, from phone support and chat support through to email assistance and the use of technology to track issues and connect users with technicians who can solve them.
Help desks strive to provide outstanding service and an enjoyable user experience no matter the nature of the issue, be it specialist referral or another solution. At its core, help desks aim for excellence when providing outstanding assistance for users no matter the nature of their concerns.
Help desks are divided into four tiers based on the level of expertise of technicians: Tier one provides basic support; while tier three covers subject matter expert services.
Backup and Recovery
Backup and Recovery are integral components of an effective IT infrastructure strategy, helping ensure digital data remains safe from unanticipated incidents while providing restoration capabilities should anything happen to cause its loss.
Disasters such as natural catastrophes, hardware malfunction, or software errors can all lead to data loss that threatens businesses severely financially and productivity-wise. Being able to recover these lost files could save their livelihood from irreparable financial losses as well as productivity deficits.
In the event of primary data failure due to hardware/software malfunction, data corruption, external threats or accidental deletion, backup copies can be created so that data can be restored from an earlier point in time and help support business recovery efforts.
In order to achieve optimal results, backups should be scheduled regularly to minimize data loss between backup copies. Retention schedules of each of these copies should also be established.